RETURN & EXCHANGES

At Naomi, returns are considered at our discretion and must meet the following conditions.

To be eligible, items must be:

• Unworn and unused
• In original condition with tags attached
• Returned in original packaging

Return shipping costs are not covered by Naomi.

If you’ve changed your mind, please contact us within 7 days of delivery.

Returns are not guaranteed and may be accepted at our discretion. Where approved, we may offer:

• An exchange (subject to availability)
• Store credit
• A refund, where appropriate

If your item arrives damaged or incorrect, please contact us within 7 days of delivery with your order details and photos.

If approved, we will arrange an appropriate resolution, which may include:

• A replacement
• A refund
• Store credit

If you receive an incorrect item, we will replace it at no additional cost.

We do not accept returns on:

• Worn or used garments
• Items not in original condition
• Items damaged through misuse

Where a return is approved, refunds may be issued to your original payment method once the item has been received and inspected.

Shipping costs are non-refundable unless the return is due to an error on our part.

1. Email us at hello@naominui.com with your order number and reason for return
2. Our team will review your request
3. If approved, we will provide instructions for returning your item
4. Once received and inspected, we will process your exchange, credit, or refund where applicable