Terms of service

Terms & Conditions

Welcome
Welcome to Naomi.

By accessing our website or making a purchase, you agree to the following Terms & Conditions. These terms are designed to create a clear, respectful experience between you and Naomi.

If you do not agree, we kindly ask that you refrain from using our website.

 

1. About Naomi

Naomi creates sleepwear designed with intention — pieces made to be lived in, rested in, and returned to.

We operate under the laws of New Zealand and are registered in New Zealand under company number 9429052808180.

For any questions, please contact us at hello@naominui.com.

 

2. Using Our Website

We ask that you use our website in a way that reflects care and respect.

By using this site, you agree to:

  • Engage lawfully and responsibly
  • Not disrupt or interfere with the website experience
  • Respect Naomi, our content, and other users

We may suspend or restrict access if these terms are not followed.


3. Orders

When placing an order with Naomi:

  • You are making an offer to purchase a product
  • All orders are subject to availability and acceptance
  • We reserve the right to decline or cancel orders where necessary
  • You agree to provide accurate and complete information

You will receive an order confirmation email, however your order is only confirmed once it has been accepted and processed by us.

 

4. Product & Availability

Each Naomi piece is created with care, however:

  • Colours may appear slightly different depending on your screen
  • Availability may change without notice

If an item becomes unavailable after purchase, we will contact you to arrange a refund or alternative.


5. Pricing & Payment

All prices are listed in NZD and include GST unless stated otherwise.

We accept payment via:

  • Credit and debit cards
  • Any additional methods displayed at checkout

If a pricing error occurs, we reserve the right to cancel the order or adjust the pricing accordingly.

 

6. Shipping & Delivery

Delivery timeframes are estimates and may vary.

We are not responsible for delays caused by:

  • Courier services
  • Weather conditions
  • Incorrect delivery details

If you need to update your address, please contact us within 2 hours of placing your order at hello@naominui.com.

Orders sent to incorrect addresses after this timeframe cannot be refunded.


7. Returns & Exchanges

Returns are accepted at our discretion, provided items are:

  • Unworn and unused
  • In original condition with tags attached
  • Returned in original packaging

Return shipping costs are not covered.

If you receive an incorrect item, we will replace it at no cost.

We do not accept returns on worn garments.


8. Your Rights

Nothing in these Terms limits your rights under the Consumer Guarantees Act 1993.

 

9. Changes to These Terms

We may update these Terms from time to time. The latest version will always be available on our website.

 

10. Intellectual Property

All content on this website — including imagery, branding, designs, copy, and graphics — is owned by Naomi and protected by applicable laws.

You may not copy, reproduce, distribute, or use any content without prior written permission.

 

11. Limitation of Liability

To the fullest extent permitted by law, Naomi is not liable for:

  • Indirect or consequential loss
  • Loss of profit, data, or opportunity
  • Any damages arising from the use of our website or products

Nothing in this section limits your rights under New Zealand consumer law.


12. Website Availability

We aim to ensure our website is always available and functioning smoothly. However, we do not guarantee uninterrupted or error-free access.

We may suspend or update the website at any time without notice.


13. Privacy

Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your information.


14. Governing Law

These Terms & Conditions are governed by the laws of New Zealand.

Any disputes will be subject to the jurisdiction of the New Zealand courts.