Refund policy
Returns & Exchanges
If something isn’t quite right, we’re here to assist. For any return questions, contact us at hello@naominui.com.
Returns Policy
We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Return Shipping
Return shipping costs are the responsibility of the customer.
If your return is accepted, we will provide instructions on how and where to send your item.
Items sent back without first requesting a return will not be accepted.
How to Start a Return
To initiate a return, please contact us at hello@naominui.com.
If your return is approved, we will provide:
- Return instructions
- The return address
Damaged, Defective or Incorrect Items
Please inspect your order upon arrival.
If your item is defective, damaged, or incorrect, contact us immediately so we can assess the issue.
Where approved, we will offer:
- A replacement
- A refund
- Store credit
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@naominui.com.